Returns & Exchanges

While many windshield companies do not accept returns or exchanges, we do accept returns of new products within 30 days and exchanges within 90 days as outlined in the Return and Exchange policies below. However, since all our windshields are custom made at the time of purchase, we encourage you to use our Measurement Video to help you choose the perfect windshield on the first try to reduce the need for a return or exchange.

Return Policy:
Since your windshield is custom made at the time of your order, we only accept returns of new/unused items. We will refund the purchase price minus a 10% restocking fee for new/unused products returned within 30 days of your original purchase. Shipping fees will not be refunded, and the customer will pay for return shipping. Returned products must be in new/unused condition, and the refund will not be completed if the product is returned used. If you have already installed your windshield, please see our Exchange policy instead.

Return Instructions:
Email support@madstad.com with Returns – Order Number in the subject line using the order number of the item(s) you want to return. In the body of the email, please provide us your full name and the reason for the return.

Wrap the products well to protect from shipping damage, especially the windshields. If you are returning a complete system, we strongly recommend placing a piece of cardboard between the windshield and all other wrapped components in the box, then bind them together. Place a note inside the box including your full name and order number.

Ship the package to the address below. We recommend insuring the package in the event that the carrier service is the one who causes the damage or loses the package.

Madstad Engineering
Returns Department / Order Number
1451 E Jefferson St.
Brooksville, FL 34601

Once the package is delivered to our facility, we will begin processing your return. You can expect to see your refund within 10 business days.

Exchange Policy:
If you wish to exchange your windshield for a different color or size, our rapid exchange lets you order a replacement windshield at a 50% discount from list pricing within 90 days of your original purchase. There is no need to send back the original windshield, so you’ll save time and money on the return shipping and restocking fees, and your new windshield will ship out in just a few days!

Note: Only one exchange can be made per purchase, so please choose your replacement windshield carefully.

Exchange instructions:

  1. Email support@madstad.com with Exchange – Order Number in the subject line using the order number of the item(s) you want to exchange. In the body of the email, please tell us your full name and the size/color for your replacement windshield.
  2. We will email you back with a unique one-time discount code to order the replacement windshield. Place your order on our website, and your replacement windshield will immediately go into production and be shipped to you as soon as it’s complete.

Email support@madstad.com with Returns – Order Number in the subject line using the order number of the item(s) you want to return. In the body of the email, please provide us your full name and the reason for the return.

Wrap the products well to protect from shipping damage, especially the windshields. If you are returning a complete system, we strongly recommend placing a piece of cardboard between the windshield and all other wrapped components in the box, then bind them together. Place a note inside the box including your full name and order number.

Notes on Returns & Exchanges:

  • Replacement windshield must be the same style windshield designed for the same year, make and model.
  • You may either return or exchange (but not both) your purchase. Also, only one exchange can be made per purchase.
  • The following products do not qualify for returns or exchanges: single replacement windshields that aren’t part of a complete system purchase, factory demos and used products.